FAQ

Products & sizing

What materials are used in Merinide’s designs ?

Merinide’s designs use materials that balance tradition and modern style, such as:
Silk/Satin for elegance,
Linen/Cotton for everyday comfort,
Velvet for traditional luxury,
Brocade for intricate patterns,

How do I choose the right size?

We provide a size chart on every product page with measurements for bust, waist, hips, and length to help you choose accurately.
You can also reach out to us directly for assistance, ensuring personalized support.

Are the designs customizable ?

For now, Merinide designs aren’t customizable, though this option may be available in the future. Customers can select from standard sizes using our size guide to find the best fit.

How should I care for my Merinide clothing ?

To care for your Merinide clothing and keep it looking its best, here are some general guidelines :
Hand Wash or Dry Clean: For delicate fabrics like silk, velvet, or brocade, opt for hand washing or professional dry cleaning to avoid damage.
Gentle Machine Wash: For linen or cotton pieces, use a gentle cycle with cold water. Always turn garments inside out to protect embellishments.
Avoid Direct Heat: Air dry your pieces whenever possible, and avoid tumble drying. Use a low-heat iron or a steamer for wrinkles, especially on delicate fabrics.
Store Carefully: Hang structured pieces, like blazers, to keep their shape, and fold delicate items away from direct sunlight to prevent fading.

Shipping

Do you ship worldwide ?

Yes, Merinide offers worldwide shipping so customers can enjoy Moroccan-inspired fashion globally. Shipping times and costs may vary depending on the destination.
For Merinide’s first collection, we're offering free worldwide shipping.

How long does it take to receive my order ?

Merinide orders are shipped within 1-2 business days in Morocco and 4-7 business days internationally.

What is your exchange policy ?

Customers can exchange items within 14 days of receiving their order if they are unworn, unwashed, and in their original condition.

Will I be charged customs or import duties ?

For Merinide’s first collection, while we cover worldwide shipping fees, customers may still be responsible for any customs or import duties applied by their country’s customs office. These fees vary depending on the destination and are typically charged once the package arrives.